Customer Service Representative
Do you have customer service experience? Are you a fast learner who loves to research? Atlas Staffing is seeking a Customer Service Representative for a veterinary company in Boise, ID.
Responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times.
Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate. Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc.
Maintain accurate information regarding backorders
Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
Responsible for customer account setup and customer file maintenance
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Other tasks as assigned
Strong customer service skills.
Strong interpersonal skills.
Good decision making skills.
Good analytical skills.
Ability to communicate effectively both orally and in writing. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
Strong organizational skills; attention to detail.
Basic knowledge of Microsoft Word, Excel and inventory management system.
Shift: Mon-Fri, 9am – 6pm
Why Choose Atlas Staffing?
Atlas Staffing is an employment agency that serves Boise and its surrounding areas. We offer many great benefits for our temporary and temp-to-hire Staffing Associates! Beyond the paid sick leave and medical benefits that many of our positions qualify for, we also have a recruiting staff that is ready to find the type of work YOU are interested in. (Not to mention our Titan Rewards program!) If you are looking for along-term career opportunity, then please apply now!
Atlas Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.